Shipping policy

Shipping Policy

Sableandoak.com
https://www.sableandoak.com

Email: Contact@sableandoak.com
Address: Kerkstraat-Noord 12, Oeffelt, Noord-Brabant, 5441 BH, Netherlands

Sableandoak.com Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING AREA

Countries: We currently ship to the United Kingdom and Belgium.
Future Expansion: Expanding to other shipping areas is under consideration.

SHIPPING COSTS

Within the United Kingdom and Belgium: Free shipping on all orders.
No Hidden Fees: All costs will be clearly displayed during checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-3 business days, Monday through Friday.
Latest Order Time: 10:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).
Weekend Orders: Orders placed over the weekend will be processed the next business day.

TRANSPORT TIME

Estimated Delivery Time: 4-8 business days.
Business Days: Shipments occur Monday through Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or transport issues.

SHIPPING PROCESS

Reliable Courier Services: We ship via Royal Mail, Hermes, DPD, Yodel, UPS, and FedEx.
Insured Shipments: All shipments are insured. Contact our customer service if the item is lost or damaged during transport.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking information, including the courier name and tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number in our tracking portal to view the status of your order.
Questions: Our support team is available to assist with any inquiries regarding order tracking.

MISSING ITEMS PROCEDURE

Report Missing Items: Contact our customer service at contact@sableandoak.com within 7 days after receiving your package.
Solution: We will resolve the issue as quickly as possible and either send a replacement item or offer a refund.

RETURN POLICY

Returns: Returns are accepted within 14 days after receiving your order.
Conditions for Returns: Items must be unused, undamaged, and in their original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or not as described. In such cases, Sableandoak.com will cover the return shipping costs.
Refund: Refunds are processed within 14 days after receiving the returned item and will be refunded to the original payment method.