Return and refund policy

Return and Refund Policy

Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Sableandoak.com website.

Contact Information
For questions regarding returns and refunds, please contact our customer service via:
Email: Contact@sableandoak.com
Address: Kerkstraat-Noord 12, Oeffelt, Noord-Brabant, 5441 BH, Netherlands

Return Period

Customers in the United Kingdom and Belgium have the right to cancel their purchase and return the product within 14 days of receipt, without providing any reason.

Return Instructions

Return Notification: Contact our customer service at info@sableandoak.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid return shipping label.

Packaging and Shipping

  • Safely package the item in its original packaging with all tags and labels still attached.
  • Include the return authorization form and any necessary supporting documents or images.
  • Download and print the return label from the link provided in our email.

Return Costs

Customers are responsible for the return shipping costs, unless the item is defective or not as described. In such cases, Sableandoak.com will cover the return shipping costs.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: If you change your mind after purchase, you may return the product within 14 days, provided it is unused, undamaged, and in the original packaging.
  • Defective Goods: If you receive a defective product, please contact our customer service immediately for instructions. Sableandoak.com will cover the return shipping costs and offer a replacement or a refund.
  • Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and, if necessary, cover the return costs.
  • Wrong Product Received: If you receive the wrong product, please contact us, and we will arrange for the return costs and ensure you receive the correct item.
  • Product Never Arrived: If your product did not arrive, please contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
  • Cancellation After Order: You may cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, please contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item, and if approved, offer a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you may return the unused and undamaged product within 14 days. Ensure it is in its original packaging.

Timelines

  • Return Period: Returns must be reported and shipped within 14 days of receiving the product.
  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 5 business days. You will receive a confirmation email.
  • Refund Conditions: A refund will be approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products will be approved after inspection.
  • Refund Period: After return approval, it will take up to 5 business days to process the refund to the original payment method.
  • Refund Methods: Refunds will be issued to the original payment method used for the purchase.

Exceptions to the Return Policy

The following products cannot be returned:

  • Customized or personalized items
  • Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to:
[Return Form]

Shipping Method and Costs

  • Shipping Method: DPD + Track & Trace
  • Estimated Return Shipping Costs: £15 - £25

Legal Rights

This policy does not affect any applicable statutory rights.

Questions?

Visit our FAQ page or contact our customer service.